Replying to Viber messages through your LiveAgent dashboard is effortless. Quicker response times with Viber messages
Now that you’ve activated your plugin in your LiveAgent account, you can start replying to messages. Using Viber for customer service is simple. Increase profits and customer satisfaction To learn more about how your customers can use the QR code to contact you, check out the end of this integration guide. Click on Connect, and that’s it! Your Viber account should be up and running!īONUS: If you want to make it easier for your customers to get in touch with you on Viber, place the QR code from your Viber Active Bot account on your website.Select the department to which your want to route incoming Viber messages.Paste the token into the “Token” column.Once you have the Viber plugin activated, go back to Configuration.Find Viber and enable the plugin by pressing the button (it needs to turn green).Copy the token and log in to LiveAgent.Once you click save, the system will automatically generate a token. Enter all the required info and click save. Enter the code into the website and log in. Shortly after that, you will receive a Viber text message with a code.Go to this website and enter the phone number that’s associated with your Viber account. First, you need to create an Active Bot.Please follow these steps for a successful activation:
As always, setting up this plugin is super quick, just a few clicks away. Please note, we’ve released Beta as of now, so the integration is not yet available to all customers. In order to reap the benefits of this integration, you must set it up in your LiveAgent account. Discover the endless possibilities with Viber help desk software. That’s why we’re proudly announcing that our Viber Beta integration is live and ready to use. It saves you time and money and thus allows you to focus on what’s important. The fewer devices and accounts you have to monitor, the better. Quite a few of you voiced that integration with Viber would be great for streamlining communication with your customers. We expand the services of LiveAgent based on what our customers suggest and genuinely want based on their business needs. Our main motivation is to create the best customer service software. LiveAgent is a customer-focused company helping businesses grow since 2004.
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